Please note that customers are asked to handle the matters listed below themselves, and our support team is generally unable to provide assistance with these procedures.
We will review the details of your inquiry internally. If we are able to provide a response, we aim to do so within five business days. However, depending on the nature of the inquiry, we may not be able to respond. We appreciate your understanding.

【Unsubscribing from Emails】
From the menu, go to “Account” → “Edit Personal Information,” and uncheck “Receive emails about auction announcements and other updates.”
Please note that even after unsubscribing, you may still receive important notices and other essential communications.

【Canceling a Reservation】
Please select “Reservation List” from the menu at the top of the screen and cancel the relevant reservation.

【Issuing a Receipt】
From the menu, go to “Reservation List” → “View Receipt” to download your receipt.
To change the name shown on the receipt, go to “Account” → “Edit Personal Information” → “Receipt Name.”

【Deleting Your Account】
From the menu, go to “Account” → “Edit Account Information,” and click “Delete Account.”